Information we collect
What kind of information do we collect?
When you register for the MindMate Web Version or the iOS App, you provide us with your profile/contact information, i.e. your name, email address, age, username, password, and other registration information. You may also enter into our system health information, i.e. if you have been diagnosed with a specific health condition, and information on your lifestyle as how much you usually exercise, food habits, etc. We also process personal information for your use of the app: the results you obtain from the app mental exercises, for example.
When you register with us to be part of clinical trials, we may ask you to provide us with your name, email address, phone number, zip code, age, gender, and information relating to your medical conditions and history.
MindMate limits the collection and processing of personal and medical information to what is necessary to fulfill the purposes for which it is to be used.
All other information collected from you may be used and shared with third parties on an anonymous or aggregated basis only. Your personally identifiable information is stored in our databases. You can access, modify, or permanently delete your records at any time. With your consent, we may contact you from time to time about MindMate’s services and clinical trials that may suit your profile, introduce new products, share educational materials, and for other reasons supporting our mission of changing the way people age and supporting medical research.
MindMate may contact you via equivalently secure registered third-party platforms, email, SMS, or social media. MindMate does not exchange personally identifiable information through/via social media – nor do we sell or share your personally identifiable information with social media channels.
PLEASE NOTE THAT YOUR RELATIONSHIP WITH FACEBOOK OR GOOGLE OR ANY OTHER THIRD-PARTY WEBSITE IS GOVERNED SOLELY BY YOUR AGREEMENT WITH SUCH THIRD-PARTY WEBSITE.
You can opt-out of this service at any time and can choose to not use the Site or the App.
Children Under the Age of 13
Our website and app is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Site or App. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Site or App or on or through any of its features, and do not provide us with any information about yourself. If we learn we have collected or received personal information from a child under 13, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at email@example.com.
Why do we collect your information?
Most of the Site’s services, such as browsing through our content about healthy aging, product information, blog posts, and so on, do not require any form of registration or identification. You can freely visit many of our web pages without telling us who you are. However, some of our other services, such as using the MindMate App web version, the MindMate iOS App or inquiring for specific clinical trials, do require that you provide your personal details, including but not limited to your medical history, demographics, and other information. We process your personal information because it is necessary to provide you with the services in the MindMate Web & iOS App, e.g. tailored exercises, nutrition, and mental exercises, and it allows us to process and/or send you information that you request about specific clinical trials or potential trials which you may be suitable for and have an interest in. We may also use your email address to contact you and introduce new products or to otherwise share additional materials supporting our mission of changing the way people age and supporting medical research.
MindMate does not sell and will not share your personal data without your consent. MindMate only shares your personal data within the capacity of connecting you to clinical trials for which you expressed interest previously and gave us consent. We do not use your personal information for any other reason.
You give us your consent
When you register to use the iOS or web app of MindMate, you consent to collect your personally identifiable information. You also give us consent to collect your personally identifiable information when you register or express interest in joining a clinical trial via MindMate. You will receive information about what you are registering to receive and how we plan to use your personal information. We also offer you the option of opting out or “unsubscribing” anytime, if you later decide that you no longer want to be matched to a clinical trial or receive additional information from us. Please note that if we share your personal information with clinical trial staff, they may continue to have access to your personal information even if you choose to no longer receive additional information from us.
How sharing your information works
Demographic and medical information you provide to us may be used and/or shared with third parties in anonymous and aggregated form only.
MindMate requires third parties to whom it discloses personal data to protect personal information using substantially similar standards to those required by MindMate. We also require that they do not use your personal information for any separate use that is not specifically for the execution of the clinical trial or as otherwise authorized by MindMate. There may also be instances where MindMate may be required to share your information with third parties who have not been retained by us (directly or indirectly), as ordered or directed by courts of law or other governmental agencies.
How we protect your information
We apply appropriate technical and organizational standards to protect against unauthorized or unlawful processing of personal data. All personal data created by you is transmitted using SSL (Secure Socket Layer) standard, plus we use an encryption algorithm and firewalls to keep your data secure. However, no system can be 100% secure, and despite our efforts, there is always a risk of unauthorized access to your personal data. In the event that personal data is compromised as a result of a breach of security, we will promptly notify those persons whose personal data has been compromised. We also urge you to choose a strong password for your user account as well as protect this password.
Collection of Computer Information
When you visit our website, we do not collect any personally identifiable information about you without your permission. However, we do collect information about you if your computer is set to allow that type of collection. This includes Cookies and IP address. You can turn off the ability to collect some of this information from your computer or device settings.
For information on how to opt-out of third-party collection of information; please visit the ‘Network Advertising Initiative’ (NAI) website - an independent website not sponsored by, or affiliated with MindMate.
How long do we keep your data?
We keep your account information for as long as your account is in existence. When you delete your account, we will delete your personal data from our system. We will also delete your personal data on request. You can delete your account by sending us an email to firstname.lastname@example.org.
Your rights under the California Consumer Privacy Act (CCPA)
The California Consumer Privacy Act (CCPA) 2018 permits MindMate users that are California residents to access, update, delete/withdraw your personal information, or opt-out of services.
Additionally, California Civil Code Section § 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.
To make all such requests, please send an e-mail to email@example.com.
Your rights under the GDPR (European Union)
Your right of access: You have the right to receive, free of charge, a copy of your personal data that has been stored in relation to your person.
Your right to data portability: For the information, you have given us, you have the right that we transfer this information in a structured, commonly used and machine-readable format that you can transmit to any person you want.
Your right to rectification: You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete the information you think is incomplete.
You can withdraw your consent at any time to the processing of your information we process based on your consent, which includes your health information.
You also have the right to block or delete your personal information in certain circumstances, in particular when you withdraw your consent.
To access, update, or delete/withdraw your personal information; please send an e-mail to firstname.lastname@example.org.
MindMate may require you to provide additional information necessary to confirm your identity before we comply with any request made by you.
How to Contact Us
You can also contact us by mail:
1639 11th St
Santa Monica, CA 90404
Last Updated on May 18th, 2020.